Shipping & Delivery

We ship internationally, worldwide directly from Ashburton, New Zealand.


We aim to dispatch your order the same business day that your order is received, or the following business day if your order is received over the weekend.

United States & Worldwide Shipping

Free Shipping for orders over $100
$30 shipping for orders under $100 

Please allow 7-14 business days for delivery. We use carrier DHL International. All orders are safe & securely packaged. Tracking confirmation will be sent with your shipping confirmation.

Primal By Nature is not responsible for any refusal by the customer to provide required details to customs or refusal to pay tax/duties on their shipment, in this instance a refund will not be issued.

New Zealand Wide Shipping

Free Shipping for orders over $100 
$10 shipping for orders under $100 

Please allow 3-7 business days for delivery. We use carrier Post Haste for New Zealand orders. All orders are safe & securely packaged. Tracking confirmation will be sent with your shipping confirmation.

If you have any questions about shipping or delivery, please email us at support@primalbynature.com. We'd be happy to help. Find out more about our Returns Policy.